> ## Documentation Index
> Fetch the complete documentation index at: https://docs.methodfi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Errors and Edge Cases

> Common Connect errors and how to handle them.

## Common Connect Errors

### Request errors (returned immediately)

* **`ENTITY_VERIFICATION_MISSING`**: Entity must be fully verified before Connect. Complete both phone and identity verification first. See [Identity Verification](/guides/identity-verification/overview).
* **`TEAM_CAPABILITY_RESTRICTED`**: Your team doesn't have access to Connect. Contact your CSM.
* **`ACCOUNT_CONSENT_UNAVAILABLE`**: Account consent isn't available for your organization.

### Async errors (returned after processing)

* **`THIN_CREDIT_FILE`**: No tradelines found. The user has no credit history reportable to bureaus.
* **`CREDIT_FREEZE`**: The user has a credit freeze in place. The user must lift their freeze before discovery can complete.
* **`PRODUCT_EXECUTION_FAILED`**: A downstream product (balance, update, etc.) failed to execute on connected accounts. The Connect itself succeeded, but some product data may be missing.

<Warning>
  **Credit freeze messaging.** If a user hits `CREDIT_FREEZE`, surface a clear message explaining they need to lift their credit freeze.
</Warning>

For the full list of Connect error codes, see the [Connect Errors reference](/reference/errors/connect-errors).