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Common Connect Errors

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Request errors (returned immediately)

  • ENTITY_VERIFICATION_MISSING: Entity must be fully verified before Connect. Complete both phone and identity verification first. See Identity Verification.
  • TEAM_CAPABILITY_RESTRICTED: Your team doesn’t have access to Connect. Contact your CSM.
  • ACCOUNT_CONSENT_UNAVAILABLE: Account consent isn’t available for your organization.

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Async errors (returned after processing)

  • CONNECT_FAILED_THIN_CREDIT_FILE: No tradelines found. The user has no credit history reportable to bureaus.
  • CONNECT_FAILED_CREDIT_FREEZE: The user has a credit freeze in place. The user must lift their freeze before discovery can complete.
  • PRODUCT_EXECUTION_FAILED: The Connect execution failed for a reason that does not have a more specific public subtype. Retry when appropriate or contact Method if the failure persists.
Credit freeze messaging. If a user hits CONNECT_FAILED_CREDIT_FREEZE, surface a clear message explaining they need to lift their credit freeze.
For the full list of Connect error codes, see the Connect Errors reference.