Skip to main content

Common Connect Errors

Request errors (returned immediately)

  • ENTITY_VERIFICATION_MISSING: Entity must be fully verified before Connect. Complete both phone and identity verification first. See Identity Verification.
  • TEAM_CAPABILITY_RESTRICTED: Your team doesn’t have access to Connect. Contact your CSM.
  • ACCOUNT_CONSENT_UNAVAILABLE: Account consent isn’t available for your organization.

Async errors (returned after processing)

  • THIN_CREDIT_FILE: No tradelines found. The user has no credit history reportable to bureaus.
  • CREDIT_FREEZE: The user has a credit freeze in place. The user must lift their freeze before discovery can complete.
  • PRODUCT_EXECUTION_FAILED: A downstream product (balance, update, etc.) failed to execute on connected accounts. The Connect itself succeeded, but some product data may be missing.
Credit freeze messaging. If a user hits CREDIT_FREEZE, surface a clear message explaining they need to lift their credit freeze.
For the full list of Connect error codes, see the Connect Errors reference.